All products purchased from KAYAKER Limited (whether via this website or not) are covered by a 12 month warranty. Some products have an extended manufacturer’s warranty. The warranty covers all faults in material and workmanship and will be remedied to the owner at no cost provided the faulty product is returned together with the copy of a receipt or invoice and within the warranty period.
Products with extended warranty
GUMOTEX inflatable boats – manufacturer’s 24 month warranty on material and workmanship
TRAK kayaks – manufacturer’s 5 year warranty on the whole product
The warranty period starts from day of purchase
At KAYAKER Ltd we pride ourselves on selling only good quality products, but we know that occasionally things can go wrong. If you receive a faulty product we will either repair it or replace it, depending on the nature of the fault. Please note that we will only refund on a faulty item if it is not repairable and if it is discontinued. Either way we need to receive the item back to inspect it.
If the fault occurs during the warranty period and after the product has been in use, please contact KAYAKER Ltd or the retail store where you purchased it to claim your warranty.
If you purchased your product from any of our dealers, please return it to the store where it was purchased.
If you purchased directly from KAYAKER Limited (whether via this website or not) please contact Kayaker Limited at 06 323 4000 as soon as you can. We will talk you through the options you have and will ask you to send the product back to us to KAYAKER Limited. Strictly delivery with signature only.
All received warranty claims are inspected and in some cases we may ask the manufacturers opinion. We offer the following options on approved warranty claims (in this order):
• repair of the product
• replacement with an identical product
• if the product is not any longer available, we may offer an alternative product or a refund.